“I’ve lost my PSMail password. Can you send it to me?”
When a request comes in claiming to be a PSMail user and asking for an account’s password, we at PSMail recognize that this could be a security threat. For your protection, PSMail employees will first verify that the person sending the email is really the person who owns the account. If everything checks out, we can help you reset your password. We will NOT be able to send the user their current password (PSMail staff will never access our subscribers’ password information). Instead, we reset the password and allow the user to create his/her own.
To have your password reset, please send the following information to postmaster@psmail.net:
- The primary PSMail.net email address (not an alias)
- The first and last name on the Account Registration
- A copy of the electronic invoice we sent to you with your subscription payment
- The last four digits ONLY of the credit card number (if you paid for your subscription via credit card). DO NOT send your FULL credit card number by email).
A randomly generated One Time Password (OTP) will then be sent to the alternate email account that you used when you subscribed. This OTP is unique to your PSMail account and will only work once. Use it to log in to your PSMail account, and then click on Manage Account in the left-hand sidebar. Click Change Your Password and enter a new password. Once you click Submit, this password will now serve as your permanent password.
Remember, the OTP will only work once. When you’ve used it to log into your PSMail account, you must initiate a new password by following the instructions above.